Frequently Asked Questions

We offer a comprehensive range of custom hearing protection including custom earplugs for musicians, industrial workers, swimmers, motorcycle riders, hunters, and sleep. We also provide custom in-ear monitors, communication earpieces, and specialized solutions for unique environments and requirements.

Custom earplugs typically provide 15-25 dB of noise reduction, with some specialized models offering up to 30 dB. The exact level depends on the material, design, and your specific ear anatomy. Custom solutions generally provide better and more consistent protection than generic foam or silicone plugs.

Universal-fit earplugs are one-size-fits-all solutions, while custom-fit earplugs are made from impressions of your specific ear canals. Custom-fit provides superior comfort, better seal, more consistent protection, and longer lifespan. They're particularly beneficial for regular use or professional applications.

We can arrange ear impressions through our network of certified audiologists or authorized dealers near you. The process takes about 15 minutes and involves placing a soft material in your ear that hardens to create an exact mold. We also offer mail-in impression kits for your convenience.

Once we receive your ear impressions, manufacturing typically takes 7-10 business days. Shipping adds another 2-3 business days. Rush orders can be accommodated in 3-5 business days for an additional fee. We'll provide tracking information once your order ships.

We offer a 30-day fit guarantee. If your earplugs don't fit comfortably or properly, we'll remake them at no additional charge. This may require new ear impressions if the original impressions were inadequate. Our goal is ensuring perfect fit and satisfaction.

Clean your earplugs daily with mild soap and warm water, rinse thoroughly, and air dry completely before storage. Use the provided case to protect them when not in use. Avoid alcohol-based cleaners or excessive heat. We include detailed care instructions with every order.

With proper care, custom earplugs typically last 3-5 years. Factors affecting lifespan include frequency of use, care routine, and environmental conditions. Signs it's time for replacement include cracks, hardening of the material, or reduced comfort and seal quality.

We use medical-grade silicone and acrylic materials that are hypoallergenic, durable, and comfortable. The choice of material depends on the intended use - soft silicone for swimming and sleep, harder acrylic for industrial applications, and specialized materials for musicians that preserve sound quality while providing protection.

Yes, but only if they're specifically designed for water protection. Our swim plugs are made with waterproof materials and have a secure seal. Regular hearing protection earplugs are not designed for water exposure and may be damaged. Always specify your intended use when ordering.